1. Help Center

We're here to help — transparently and responsibly

The Tasky Help Center provides guidance and support for customers, service providers ('Taskers'), and affiliates ('Tasky Heroes') using the Tasky platform in the United Arab Emirates.

You can get help with:

Account creation and verification
Booking, managing, or cancelling tasks
Payments, refunds, and Tasky Cards
Ratings, reviews, and dispute resolution
Becoming a Tasker or Tasky Hero
Technical issues and platform usage

Important Disclaimer

Tasky acts as a technology platform and marketplace. Services are performed by independent Taskers, not by Tasky itself.

Support is available through the in-app Help Center and official Tasky communication channels only.

2. Safety

Safety is a shared responsibility.

Tasky is committed to providing a safe digital marketplace in accordance with UAE laws and regulations.

Safety Measures In Place

Account registration and basic verification checks
In-app communication to reduce off-platform risks
Transparent service listings and pricing visibility
Ratings and review system
Dedicated reporting and escalation channels

User Responsibilities

Behave respectfully and lawfully
Avoid harassment, abuse, threats, or discrimination
Not request or offer illegal services
Not move payments or agreements outside the Tasky platform

Emergency Situations

Tasky is not an emergency service.

In case of immediate danger, users must contact UAE emergency services first (999 / 998 / 997 as applicable), then notify Tasky.

3. Trust & Security

Built on trust. Governed by UAE law.

Tasky follows industry best practices and applicable UAE regulations to protect user data, platform integrity, and financial transactions.

Data Protection & Privacy

Personal data is processed in accordance with the UAE Personal Data Protection Law (PDPL)
Data is collected only for legitimate business and operational purposes
Access to sensitive information is restricted and monitored
Data is not sold or misused

Payments & Fraud Prevention

Payments are processed through secure, regulated payment partners
Tasky actively monitors for suspicious, fraudulent, or abusive activity
Accounts may be restricted or suspended to protect platform integrity

5. Frequently Asked Questions

Quick answers to common questions.

Tasky's cancellation policy is designed to balance fairness between customers and Taskers while complying with UAE consumer protection principles.

General

Payments & Rewards

Taskers

Support & Disputes

6. Platform Rights & Enforcement

Ensuring compliance and platform integrity.

To comply with UAE best practices and maintain platform integrity, Tasky reserves the right to:

Account Actions

Suspend or terminate accounts for violations

Legal Cooperation

Cooperate with UAE authorities when legally required

Content Moderation

Remove content or listings that breach policies or UAE law

Policy Updates

Update platform policies to reflect regulatory changes

1. Help Center

We're here to help — transparently and responsibly

The Tasky Help Center provides guidance and support for customers, service providers ('Taskers'), and affiliates ('Tasky Heroes') using the Tasky platform in the United Arab Emirates.

You can get help with:

Account creation and verification

Booking, managing, or cancelling tasks

Payments, refunds, and Tasky Cards

Ratings, reviews, and dispute resolution

Becoming a Tasker or Tasky Hero

Technical issues and platform usage

Important Disclaimer

Tasky acts as a technology platform and marketplace. Services are performed by independent Taskers, not by Tasky itself.

Support is available through the in-app Help Center and official Tasky communication channels only.

2. Safety

Safety is a shared responsibility.

Tasky is committed to providing a safe digital marketplace in accordance with UAE laws and regulations.

Safety Measures In Place

Account registration and basic verification checks
In-app communication to reduce off-platform risks
Transparent service listings and pricing visibility
Ratings and review system
Dedicated reporting and escalation channels

User Responsibilities

Behave respectfully and lawfully
Avoid harassment, abuse, threats, or discrimination
Not request or offer illegal services
Not move payments or agreements outside the Tasky platform

Emergency Situations

Tasky is not an emergency service.

In case of immediate danger, users must contact UAE emergency services first (999 / 998 / 997 as applicable), then notify Tasky.

3. Trust & Security

Built on trust. Governed by UAE law.

Tasky follows industry best practices and applicable UAE regulations to protect user data, platform integrity, and financial transactions.

Data Protection & Privacy

Personal data is processed in accordance with the UAE Personal Data Protection Law (PDPL)
Data is collected only for legitimate business and operational purposes
Access to sensitive information is restricted and monitored
Data is not sold or misused

Payments & Fraud Prevention

Payments are processed through secure, regulated payment partners
Tasky actively monitors for suspicious, fraudulent, or abusive activity
Accounts may be restricted or suspended to protect platform integrity

6. Platform Rights & Enforcement

Ensuring compliance and platform integrity.

To comply with UAE best practices and maintain platform integrity, Tasky reserves the right to:

Account Actions

Suspend or terminate accounts for violations

Legal Cooperation

Cooperate with UAE authorities when legally required

Content Moderation

Remove content or listings that breach policies or UAE law

Policy Updates

Update platform policies to reflect regulatory changes