Trust is the foundation of Tasky. This statement explains the measures we take to keep the marketplace safe, payments protected and data secure, so customers, Taskers and businesses can transact with confidence. It complements our Safety Policy, Privacy Policies and Terms.
1. Verified people
Taskers complete identity verification before offering services, with additional background checks, licences or certifications for higher-risk categories. Verification badges (such as “ID verified” and “background checked”) help customers choose with confidence. Two-way ratings and reviews after every task build an accountable reputation system.
2. Protected payments
Payments are handled through a secure, PCI-DSS compliant payment processor and held in escrow until a task is completed and confirmed. This protects customers, who pay only for work delivered, and Taskers, who are assured of payment for completed work. Tasky does not store full card numbers. Fees and commissions are shown transparently before you confirm.
3. Secure technology
We protect the Platform with measures including encryption of data in transit, access controls and least-privilege permissions, secure cloud hosting, rate limiting and abuse protection, structured logging and monitoring, and regular review of our systems. We work to identify and fix vulnerabilities and to improve resilience as we scale.
4. Privacy by design
We collect only the data we need, use it for clear purposes, and protect it in line with the UAE Personal Data Protection Law (Federal Decree-Law No. 45 of 2021). Our Privacy Policies explain your rights and how we handle data. Location data is used to power matching and is shared only as needed to deliver a task.
5. Safe interactions
In-app messaging, calling and live location keep communication on the Platform, where it is logged for safety and quality. Keeping conversations and payments within Tasky helps protect you and supports fair dispute resolution.
6. Fraud prevention and monitoring
We monitor for suspicious activity, fraudulent accounts, payment abuse and attempts to circumvent the Platform, and we act on what we find — including verification challenges, holds, suspension and removal. Quality monitoring flags patterns such as repeated cancellations or low ratings for intervention.
7. Dispute resolution and guarantees
If something goes wrong, our dispute process gathers evidence from both sides and reaches a fair, documented outcome before escrowed funds are released. Where a service guarantee or insurance applies to a category, the relevant terms set out the protection available.
8. Reporting a security concern
If you discover a security vulnerability or suspect your account has been compromised, contact us immediately at [security@tasky.ae]. We investigate reports promptly and appreciate responsible disclosure. For safety incidents, see our Safety Policy; in an emergency, contact UAE emergency services first.
9. Shared responsibility
Security is a partnership. Please use a strong, unique password, keep your app updated, never share verification codes, keep communication and payment on the Platform, and report anything that looks wrong. Together we keep Tasky trusted.